In our practice clinically significant information is only given to a patient by a Practitioner or a nurse when instructed by a Practitioner. Calls are transferred to the nurse or contact details are taken to pass on to the Practitioner at the next available time, depending on the urgency of the call. Non-clinical staff can consult the POPGUNS for a guide if unsure and ask if the matter is an emergency before they put a caller on hold.
If telephone contact is deemed appropriate by the Practitioner privacy and confidentiality of the patient is maintained by:
Meadowlands Medical values the importance of personal health information and is therefore committed to providing the best possible effort to keep patient data safe and secure. To do so our clinic follows the recommendation of the Australian Privacy Principals (APPs).