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What is a DNA?
A DNA (Did Not Attend) refers to a patient who has booked an appointment but fails to show up without providing prior notice.
Our DNA Policy
To ensure efficient use of our doctors' time and resources, we have implemented the following DNA policy:
How much is the DNA Fee
As of October 2024, we will charge a $50 DNA fee. You will receive an SMS payment request within 2 business days of the date of non-attendance. Any outstanding fees must be settled before a future booking can be made.
How to Avoid a DNA Fee
To avoid a DNA fee, please follow these guidelines:
Exceptions
In certain circumstances, exceptions may be made to the DNA policy. These may include:
By adhering to our DNA policy, you are helping us to provide timely and efficient healthcare services to all of our patients.
For further information please contact the clinic and ask for the practice manager.
Version 1, August 2024, New review August 2025
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