DNA Policy

What is a DNA?

A DNA (Did Not Attend) refers to a patient who has booked an appointment but fails to show up without providing prior notice.

Our DNA Policy

To ensure efficient use of our doctors' time and resources, we have implemented the following DNA policy:

• Non-Attendance Fee: Patients who fail to attend their appointments without providing at least 2 hours notice may be charged a non-attendance fee.
• Repeated DNAs: If a patient has multiple instances of DNAs, additional consequences may apply, including but not limited to:
  • Rejection of future online booking 
  • Referral to a different healthcare provider

How much is the DNA Fee

As of October 2024, we will charge a $50 DNA fee. You will receive an SMS payment request within 2 business days of the date of non-attendance. Any outstanding fees must be settled before a future booking can be made.

How to Avoid a DNA Fee

To avoid a DNA fee, please follow these guidelines:

• Notify Us in Advance: If you need to reschedule or cancel your appointment, please provide at least 2 hours notice.
• Confirm Your Appointment: when you receive the confirmation text or email before your appointment confirm your attendance.

Exceptions

In certain circumstances, exceptions may be made to the DNA policy. These may include:

• Medical Emergencies: If you are unable to attend your appointment due to a medical emergency, please notify us as soon as possible.
• Other Valid Reasons: other valid reasons for non-attendance may be considered.

By adhering to our DNA policy, you are helping us to provide timely and efficient healthcare services to all of our patients.

For further information please contact the clinic and ask for the practice manager. 

Version 1, August 2024, New review August 2025